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Tilly Reader

Terms of service

Last updated November 13, 2026

The Tilly Reader extension for Chrome and the website at tillyreader.com (together, the “Service”) are owned and operated by Kin Money, LLC (“Kin Money,” “we,” “us” or “our”).

These Terms of Service (“Terms”) are the agreement between you and Kin Money for using the Service. By installing Tilly, creating an account, starting a trial or using the website, you agree to these Terms. If you do not agree, please do not use the Service. Some features may have extra rules shown in the Service. Those rules are part of these Terms.

1. What Tilly is

Tilly reads web pages, PDFs and Google Docs aloud on your computer and highlights each word as it is spoken. It is a reading aid. It is not a medical device, and it does not diagnose or treat dyslexia or any other condition. Dyslexia fonts and colored overlays in Tilly are personal preferences. We do not claim they improve reading.

2. Accounts

2.1 Who can use Tilly. You must be 13 or older to make an account. If you are under 18, or under the age of majority where you live, a parent or guardian must agree to these Terms for you. A parent or guardian may also set up an account for a child under 13 and agrees to these Terms for that child.

2.2 Your account. You sign in with Google, Apple, or a one-time code sent by email or text message. Give us accurate information and keep it current. You may hold one account, and you may not make one for someone else, except as a parent or guardian under section 2.1.

2.3 Keeping it safe. Keep your sign-in methods to yourself. You are responsible for what happens in your account. If you think someone else has used it, tell us right away at help@tillyreader.com.

3. Free trial, subscription and billing

3.1 Price. Tilly Reader costs $24 a year, plus any sales tax or similar tax where you live. Prices are in U.S. dollars.

3.2 Free trial. New accounts get a 14-day free trial. You add a payment card to start it. We do not charge you during the trial. One free trial per person.

3.3 Reminders. We email you 3 days before your trial ends, and before each yearly renewal. The email shows the amount and date, and has a one-tap cancel button.

3.4 Automatic renewal. If you do not cancel before your trial ends, your subscription starts and we charge your card $24. Your subscription then renews every year, and we charge the card on file on each renewal date, until you cancel. By starting a trial, you authorize these recurring charges.

3.5 Canceling. You can cancel at any time from your account page or with the link in our emails. If you cancel during the trial, you are not charged. If you cancel after a charge, Tilly keeps working until the end of the year you paid for, and then stops renewing.

3.6 Refunds. Payments are not refundable, and we do not refund part of a year when you cancel, except as this section says or the law requires. If we charge you by mistake, including a renewal you did not mean to keep, email us within 30 days of the charge and we will refund it. If we stop offering Tilly, we will refund the unused part of any year you paid for.

3.7 Price changes. If we change the price, we will email you at least 30 days before the new price applies to you. It applies only from your next renewal after that notice, and you can cancel before then.

3.8 Failed payments. If a charge fails, we will tell you and try again. Tilly may stop reading until a payment goes through. Your settings stay on your computer.

3.9 Payment processing. Stripe processes payments for us. You enter your card on Stripe’s page, and Stripe’s own terms also apply to the payment.

4. Using Tilly

4.1 Your license. While your trial or subscription is active, we give you a personal, non-exclusive, non-transferable license to use Tilly on your own computers for your own reading. You may use the website for your own, non-commercial purposes.

4.2 What you may not do. You may not:

  • share your account, or sell, rent or resell Tilly or access to it;
  • copy, change, take apart or reverse-engineer Tilly, or get around how it checks subscriptions, except where the law allows it;
  • use Tilly to build a competing product;
  • use Tilly in a way that breaks the law or someone else’s rights; or
  • interfere with the Service, or try to get into systems or data you are not allowed to reach.

4.3 What you read. You are responsible for having the right to read the content you open with Tilly. Tilly reads it to you on your computer. It does not give you any new rights to that content, and we do not own or see it.

4.4 Changes to the Service. We may change, add or remove features. If we make a change that takes away a major part of Tilly during a year you paid for, you may cancel and we will refund the unused part of that year.

4.5 Support. You can get help at tillyreader.com/support or by emailing help@tillyreader.com. We will try to answer quickly, but we do not promise a response time.

5. Ownership and feedback

5.1 Ownership. Kin Money and its suppliers own the Service, including the extension, the website, the Tilly name and the otter artwork. These Terms do not give you ownership of any of it. We keep all rights we do not give you in these Terms.

5.2 Voices and open-source parts. Tilly uses open-source voices and code. Their licenses are listed inside the extension. They come with their own terms, and nothing in these Terms limits your rights under those licenses.

5.3 Feedback. If you send us ideas or suggestions, we may use them for any purpose without paying you or naming you. Please do not send us anything you consider confidential.

6. Privacy

Our Privacy Policy explains what we collect and why, and is part of these Terms. Our Cookie notice explains the cookies tillyreader.com uses. If these Terms and the Privacy Policy disagree about personal information, the Privacy Policy controls.

7. Other services

Tilly works with services we do not run, such as Chrome, Google Docs and Stripe. We are not responsible for them, and their own terms apply when you use them. Tilly is not made, sponsored or endorsed by Google or Apple. Chrome and Google Docs are trademarks of Google LLC.

8. Ending your account

You can delete your account at any time. We may suspend or close your account if you break these Terms, if the law requires it, or to protect the Service or other people. If we do, we will tell you why, unless the law or safety prevents it. If we close your account without a good reason under these Terms, we will refund the unused part of any year you paid for. Sections 3.6, 5, 9, 10, 11 and 12 continue after your account ends.

9. Disclaimers

We work hard to make Tilly reliable, but it may sometimes mispronounce a word, misread a number, skip text or stop. Do not rely on Tilly alone where a mistake could cause harm, such as medicine doses, legal deadlines or safety instructions.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT THE LAW ALLOWS, KIN MONEY AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, OR THAT IT WILL READ EVERY PAGE CORRECTLY. WHERE THE LAW REQUIRES A WARRANTY, IT IS LIMITED TO 90 DAYS FROM YOUR FIRST USE.

10. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) KIN MONEY AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY LOST PROFITS, LOST DATA, COST OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF $50 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM. HAVING MORE THAN ONE CLAIM DOES NOT RAISE THIS LIMIT.

Some places do not allow these limits. Nothing in these Terms limits liability that the law does not allow us to limit, such as for fraud or for death or personal injury caused by our negligence.

11. Indemnity

If someone brings a claim against Kin Money because you broke these Terms or the law while using the Service, you agree to cover our reasonable costs of that claim, including reasonable lawyers’ fees. We will tell you about the claim promptly, and we may take control of the defense. This section does not apply to the extent a claim is caused by us.

12. Disputes

12.1 Try to sort it out first. Before starting a legal claim, the person raising a dispute must send written notice to the other, describing it. Send ours to help@tillyreader.com or Kin Money, LLC, 2261 Market Street STE 72267, San Francisco, CA 94114. We will send ours to the contact details on your account. Within 45 days of the notice, we will both try in good faith to resolve the dispute, by phone or video if either of us asks. If it is not resolved within 60 days of the notice, either of us may go to court under section 12.2.

12.2 Governing law and courts. These Terms, and any dispute arising from or related to them or the Service, are governed by the laws of the State of California, without regard to its conflict-of-law rules. You and Kin Money agree that the state and federal courts in San Francisco County, California, have exclusive jurisdiction. Either of us may still bring an individual claim in small claims court, or ask any competent court to protect intellectual property.

12.3 Your consumer rights. Nothing in these Terms takes away a consumer protection that the law where you live gives you and that cannot be waived by agreement. If you live in Europe, you may also bring a claim in the courts where you live.

13. General

13.1 Changes to these Terms. We may update these Terms. If we make an important change, we will email you at least 30 days before it applies, and update the date at the top. If you do not agree, you can cancel before then and we will refund the unused part of any year you paid for. If you keep using the Service after the change applies, the new Terms apply to you.

13.2 Electronic notices. You agree that we can send you notices by email or show them in the Service, and that they count as notices in writing.

13.3 Accessibility. We aim for the website and the extension to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If something is hard to use, please tell us at help@tillyreader.com and we will work to fix it.

13.4 Export. You may not use or export the Service in breach of U.S. export laws or the laws of other countries.

13.5 Entire agreement. These Terms, with the Privacy Policy and Cookie notice, are the whole agreement between you and Kin Money about the Service. If part of these Terms cannot be enforced, the rest stays in effect. If we do not enforce a part right away, we have not given up the right to enforce it later. “Including” means “including without limitation.”

13.6 Transfer. You may not transfer these Terms to anyone else without our written consent. We may transfer them as part of a merger, sale or reorganization, and the new owner must honor them.

13.7 Copyright and trademarks. Copyright © 2026 Kin Money, LLC. All rights reserved. Tilly, Tilly Reader, the Tilly otter and tillyreader.com are trademarks of Kin Money, LLC. Other trademarks belong to their owners.

14. State notices

California. Under California Civil Code Section 1789.3, California users are entitled to this consumer rights notice: the provider of the Service is Kin Money, LLC, 2261 Market Street STE 72267, San Francisco, CA 94114. To file a complaint or get more information, write to that address or email help@tillyreader.com. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 N. Market Blvd., Suite N112, Sacramento, CA 95834, or by phone at (800) 952-5210. California residents may also have privacy rights described in our Privacy Policy.

Other states. Residents of Colorado, Connecticut, Virginia, Texas, Oregon and other states with privacy laws may have more rights over their personal information. Our Privacy Policy explains them. Nevada residents may tell us not to sell their information. We do not sell it.

15. Contact

Kin Money, LLC
2261 Market Street STE 72267, San Francisco, CA 94114
help@tillyreader.com

These Terms are based on a template prepared and made publicly available by General Legal, PC. General Legal has not reviewed these Terms, and they are not legal advice from General Legal.